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Terms and Conditions

Last Updated: July 30, 2026

Por favor, revise nuestra Política de Privacidad para obtener información sobre el uso de nuestro sitio web. Recopilamos información selectiva sobre los usuarios de nuestro sitio web y nuestros clientes, con el fin de crear los mejores itinerarios de viaje personalizados posibles para Sudamérica.
 
ZEVEN TRAVEL EIRL requiere que cada viajero adulto mayor de 18 años que participe en uno de nuestros viajes personalizados firme un documento de Términos y Condiciones. A continuación se presenta un resumen de las partes clave de nuestros Términos y Condiciones (para el texto completo, por favor contáctenos en info@zeventravel.com).

RESERVATIONS

Booking your trip
You can reserve a trip with ZEVEN TRAVEL EIRL by contacting us at +51 900 657 040 or by email at info@zeventravel.com. From the moment you contact us, we will take time to learn about your interests, destinations, budget, hotel and food preferences, etc. We will immediately start to work on designing an itinerary especially catered to your desires. We will happily refine and edit your itinerary until you are completely satisfied with it. Once we receive your approval of your itinerary, you will be asked to make a deposit for your trip.
Accepting an itinerary from us constitutes an agreement to our Terms and Conditions.

If your trip dates are more than 90 days away, we require an initial deposit of 30% of the total costs, or $500 per person, whichever is greater, within five days of your approval of our itinerary. This deposit is payable by bank transfer, deposit to the account we specify, or credit card. Your travel arrangements will not be confirmed until we receive this initial deposit.

The entire balance of your trip will be due 90 days before the trip is to begin. If you have booked fewer than 90 days before your travel date, full payment will be due within five days of your approval of your customized itinerary. The trip balance is payable by bank transfer, deposit to the account we specify, or credit card.
We understand that certain circumstances may arise in which clients are not able to travel on their original planned dates. If we receive written notice of your desire to postpone your reservation up to 31 days before travel, we will transfer the paid balance of your trip, less a $200.00 administrative fee and any non-refundable expenses incurred, to a later date (this later date must be within one year, or 365 days, of the original departure date). Non-refundable expenses may include but are not limited to: domestic flights, train reservations, hotel accommodations, etc. (according to each provider’s individual policies).
If postponing a trip from one calendar year to the next, please be aware that certain prices may increase according to the different policies of our various providers. The ZEVEN Promise: We are committed to reducing any fees and penalties wherever possible, in order to help our clients successfully postpone their trip with ZEVEN TRAVEL EIRL.

Once your trip is confirmed, any changes to travel dates may be subject to additional fees or tariff changes as well as hotel availability. We cannot guarantee reservations in the same hotels if changes are made after confirmation.

ZEVEN TRAVEL EIRL must receive written notice of your desire to cancel your trip at least 31 days before traveling, in order to proceed with cancellation. Trip refunds will be issued where applicable, less a cancellation fee, which is as follows:
  • $USD 100.00 per person base cancellation fee or $500.00, whichever is greater.
  • Non-refundable expenses already incurred by ZEVEN TRAVEL EIRL (expenses differ for each individual case and may include but are not limited to flights and trains already purchased by ZEVEN TRAVEL EIRL)
Trips cancelled 30 days or fewer before travel (including no-shows) are not refundable. We will try our best to help you recover costs wherever possible, but we cannot guarantee the reimbursement of any funds for trips cancelled 30 days or fewer before original travel date.
Once a trip has started, ZEVEN TRAVEL EIRL will not be able to offer refunds for any unused portion of the trip. This applies to any pre-trip or post-trip arrangements, including hotels and any no-shows due to delay or failure of transportation to arrive on time.
ZEVEN TRAVEL EIRL has the right to use and publish any photos, texts, quotes, or contents provided to ZEVEN TRAVEL EIRL including pre and post trip communications, through our photo contests, etc.
The ZEVEN Promise: We are committed to reducing cancellation fees and penalties wherever possible.

TRAVEL DOCUMENTS

It is your responsibility to obtain the appropriate documents, including passports, visas, tourist cards, and immunizations required for the country or countries you are visiting. Those traveling with minors need to contact their international carrier for necessary requirements. Minors under the age of 18 must be accompanied by an adult parent, guardian, or relative with proper documentation.
Please note the following: We will use the passport information you provide for us in your booking form to reserve hotels, flights, and the Inca Trail (where applicable). Should you change or renew your passport, please be sure to carry both the old passport and the new one.

TRAVEL INSURANCE

ZEVEN TRAVEL EIRL does not provide travel insurance, and approval of one of our trips in no way implies that you or your travel companions will be insured as travelers. We strongly recommend that you purchase a single-trip travel insurance policy within 15 days of payment of your deposit, and are happy to recommend trusted insurance providers. Trip cancellation insurance reimburses you for non-refundable air and land costs should you have to cancel your trip due to personal or family emergencies. Emergency medical evacuation insurance and emergency medical expense coverage are also strongly recommended. From our family of international travelers to yours, we can’t recommend insurance highly enough.

LIMITATION OF LIABILITY

ZEVEN TRAVEL EIRL does not own, operate, control, supervise or manage any of the suppliers of transportation, land operators, accommodations, food and goods, and related travel services provided to the tour participant. As such, ZEVEN TRAVEL EIRL is not liable for any injury, damage, loss, inconvenience, irregularity, or delay resulting, directly or indirectly, from acts of God, detention, quarantines, civil disturbance, criminal activity, government regulations, etc. over which it has no control.

ADDITIONAL TERMS

Traveler Responsibilities
The traveler is responsible for:
  • Holding a valid passport with at least 6 months of validity from the date of entry into Peru.
  • Obtaining the visas and vaccinations required for their nationality before the trip.
  • Informing ZEVEN TRAVEL EIRL of any medical condition, food allergy, dietary restriction, or accessibility need at least 30 days in advance.
  • Complying with the rules of conduct, schedules, and safety recommendations indicated by our guides and local operators.
  • Purchasing travel insurance that covers cancellations, medical emergencies, evacuation, and baggage loss. ZEVEN TRAVEL EIRL is not responsible for medical or evacuation expenses during the trip.

All prices quoted by ZEVEN TRAVEL EIRL are subject to availability and may change until the initial deposit is received. Prices include the services specifically detailed in the approved itinerary. They do not include: international flights (unless expressly stated), tips, personal expenses, unspecified meals, alcoholic beverages, travel insurance, and any additional service not contemplated in the itinerary.

The hotel categories indicated in the itinerary are referential and correspond to the current local classification in Peru. ZEVEN TRAVEL EIRL reserves the right to substitute the confirmed accommodation for another of similar category in case of overbooking or unavailability, notifying the client as far in advance as possible.

In exceptional circumstances (adverse weather conditions, route closures, service unavailability, etc.), ZEVEN TRAVEL EIRL reserves the right to modify the itinerary to ensure the safety and well-being of travelers. Whenever possible, an alternative service of equivalent value will be offered.

ZEVEN TRAVEL EIRL will not be responsible for the non-performance of its obligations when such non-performance is due to circumstances beyond its reasonable control, including but not limited to: natural disasters, extreme weather conditions, strikes, civil disturbances, pandemics, border closures, flight cancellations by airlines, or any other cause of force majeure. In such cases, ZEVEN TRAVEL EIRL will do its best to offer alternatives or reschedule the trip, but a full refund of funds already disbursed to third parties is not guaranteed.

Any claim related to the services provided during the trip must be communicated in writing to ZEVEN TRAVEL EIRL within 30 days after the completion of the trip. After this period, no claims will be accepted. ZEVEN TRAVEL EIRL undertakes to respond to all claims within 15 business days of their receipt.

All content on the ZEVEN TRAVEL EIRL website, including texts, images, logos, graphics, and designs, is the exclusive property of ZEVEN TRAVEL EIRL or its licensors, and is protected by the intellectual property laws of the Republic of Peru. Its total or partial reproduction without prior written authorization is prohibited.

The personal information provided by the client will be used exclusively for the organization and execution of the contracted trip. ZEVEN TRAVEL EIRL will not share personal data with third parties, except when necessary for the provision of the contracted services (hotels, airlines, local operators, etc.), or as required by current Peruvian law.

These Terms and Conditions are governed by the laws of the Republic of Peru. Any dispute arising from the interpretation or execution of these terms shall be submitted to the jurisdiction of the judges and courts of the city of Cusco, Peru, with waiver of any other jurisdiction that may correspond.

By making a reservation or contracting the services of ZEVEN TRAVEL EIRL, the client declares to have read, understood, and fully accepted these Terms and Conditions, as well as the cancellation and refund policies described herein.

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